Cancellation Policy:
We understand that plans can change unexpectedly. To ensure the smooth operation of our black car service, we have implemented the following cancellation policy:
1. Cancellation Window: Any cancellations must be made at least 24 hours prior to the scheduled pickup time.
2. Cancellation Fees: Cancellations made more than 24 hours before the scheduled pickup time will not incur any fees.
Cancellations made within 24 hours of the scheduled pickup time will be subject to a cancellation fee equivalent to 50% of the total fare.
3. No-shows: If the passenger fails to show up at the designated pickup location without prior cancellation, they will be charged the full fare for the trip.
4. Refunds: Refunds for cancellations made within the acceptable window will be processed within 5-7 business days from the cancellation date.
5. Exceptions: We understand that emergencies and unforeseen circumstances may arise. In such cases, we will review cancellations on a case-by-case basis and may waive cancellation fees at our discretion.
By booking our luxury black car service, you agree to abide by the terms and conditions outlined in this cancellation policy. We appreciate your understanding and cooperation. If you have any questions or concerns, please don't hesitate to contact us.
Cookies Policy
The cookies collected on Elevated Opulence Black Car Service LLC company website may be used for several purposes, including:
1. Improving Website Functionality:
Cookies help enhance the functionality of our website by remembering user preferences, such as language or currency settings, for a smoother browsing experience.
2. Analytics:
Cookies collect anonymous data about how users interact with our website, such as which pages they visit most frequently or how long they stay on each page. This information is valuable for analyzing and improving website performance.
3. Personalized Content:
Cookies enable our website to deliver personalized content, such as tailored promotions or recommendations, based on the user's browsing history and preferences.
4. Advertising:
Cookies may be used for targeted advertising purposes, allowing us to display ads to users who have previously visited our website or shown interest in our services.
5. Security:
Certain cookies help enhance the security of our website by detecting and preventing fraudulent activities or unauthorized access.
Privacy Statement
At Elevated Opulence Black Car Service LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement outlines how we collect, use, and safeguard the information you provide to us when using our website or services.
Information We Collect - When you visit our website or use our services, we may collect the following types of information:
1. Personal Information: This may include your name, email address, phone number, billing address, and other contact details provided when booking our services or contacting us through our website.
2. Payment Information: We may collect payment information, such as credit card details, to process payments for our services securely.
3. Usage Data: We collect anonymous data about your interactions with our website, such as pages visited, time spent on each page, and referring website.
How We Use Your Information - We use the information we collect for the following purposes:
1. Providing Services: To fulfill your bookings and provide you with the requested services, including communication related to your bookings or inquiries.
2. Improving Services: To analyze website usage data and customer feedback, enabling us to improve our services, website functionality, and customer experience.
3. Marketing and Promotions: With your consent, we may send you promotional offers, newsletters, or other marketing communications about our services or special promotions.
4. Legal Compliance: To comply with legal obligations, such as tax regulations or responding to lawful requests from authorities.
Data Security - We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Third-Party Disclosure - We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required to provide the services you've requested or as necessary to comply with legal obligations.
Your Rights - You have the right to access, update, or delete your personal information at any time. If you have any questions or concerns about our Privacy Statement or how we handle your data, please contact us.
By using our website or services, you consent to the collection and use of your information as described in this Privacy Statement. We may update this Privacy Statement periodically, and any changes will be reflected on this page.
Thank you for trusting your partners here at Elevated Opulence Black Car Service LLC. We appreciate the opportunity to serve you.
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1. What are incidental charges?
-Incidental charges are additional fees that may occur during your black car service, such as tolls, parking fees, cleaning fees or wait time.
2. What is a cleaning fee?
-Cleaning fee: Riders are responsible for damage to the interior or exterior of a vehicle caused by incidents such as bodily fluids(blood and/or vomit) or food spills. Cleaning fees are assessed and charged according to the extent of the damage.
3. Do you charge for tolls?
-Yes, tolls incurred during your journey will be added to your fare. We aim to provide transparency by detailing toll charges on your invoice.
4. How are parking fees handled?
-Parking fees accrued during the service, such as at airports or event venues, will be added to your final bill.
5. Is there a fee for wait time?
-Yes, we understand delays can happen. We allow a grace period, typically 10 minutes, before charging for additional wait time.
6. Are there charges for luggage assistance?
-Our drivers are happy to assist with luggage. However, for excessive or heavy items, there may be an additional fee.
7. What if I need to make additional stops?
-Additional stops may incur extra charges, depending on the distance and time required.
8. Do you charge for cancellations?
-We have a cancellation policy in place. Cancellations made within a certain timeframe may result in a fee.
9. Are gratuities included in the fare?
-Gratuity is not included in the fare but is greatly appreciated by our drivers for exceptional service.
